Do you Need More Information?
You may submit your questions, petitions, complaints, claims, or suggestions below.
In accordance with Article 14 of Law 1437 of 2011, the response times for your PQRs are as follows:
- Petitions, complaints, and claims: Within fifteen (15) business days from the date of receipt.
- Requests for documents or information: Within ten (10) business days from the date of receipt.
- Inquiries related to the entity’s activities: Within thirty (30) business days from the date of receipt.
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